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    State-Specific Education Policies

    Education Policies for Where You Live

    Please reference the following state-specific policies regarding Appraisal Institute educational programs. The primary residence designated in your AI Account profile determines the policy applicable to you. If you have questions about these policies or how they apply to the course you have registered for, please contact us.
    Cancellation/Refund Policy

    Students not accepted by the school into the course or program are entitled to all monies paid. Students who cancel this contract by notifying the school within three (3) business days are entitled to a full refund of all tuition and fees paid, except when a student has started a course. Students who withdraw after three (3) business days but before commencement of classes, are entitled to a full refund of all tuition and fees paid except the maximum cancellation charge of $150.00 or 25% of the contract price whichever is less. In the case of students withdrawing after commencement of classes, the school will retain the cancellation charge plus a percentage of tuition and fees, which is based on the percentage of contact hours attended in the Program/Stand Alone Course, as described in the table below. The basis of refund for a distance education course will be based on the percentage of the number of lessons completed in a program.

    The refund is based on the official date of termination or withdrawal and will be provided within 30 days of determination. The official date of termination is determined by the student’s date of registration of classes. A full refund will be issued if education service has been discontinued by the school, except if the school ceases operation. 

    Students are entitled to the following upon withdrawal/termination*

    Within first 10% of program

    90% less cancellation charge

    After 10% but within first 25% of program

    75% less cancellation charge

    After 25% but within first 50% of program

    50% less cancellation charge

    After 50% but within first 75% of program

    25% less cancellation charge

    After 75% [if paid in full, cancellation charge is not applicable]

    No refund

    *Please Note: Course registrations that were paid through our Chapter Affiliates and Other Industry Entities must honor those course cancellation and refund policies in place. The Appraisal Institute does not have any jurisdiction over course cancellation and refund policies governed by other educational providers who have sponsored our program of study courses.

    Student Complaint/Grievance Policy

    If a student has any issues with an instructor or course material, written correspondence should be sent, via Contact Form, addressed to the Education Director. Upon receipt of the complaint, the Education Director will follow up with the instructor to resolve the said issue or reach out to the development team to address any material concerns.

    Attempting to resolve any issue with the School first is strongly encouraged. Complaints may be filed by a student or guardian at any time online with the Division of Private Occupational Schools (DPOS) within two years from the student’s last date of attendance or at any time prior to the commencement of training at http://highered.colorado.gov/dpos, 303-862-3001.

    Student Complaint/Grievance Policy

    To file a complaint with the Kentucky Commission on Proprietary Education, a complaint shall be in writing and shall be filed on Form PE-24, Form to File a Complaint, accompanied, if applicable, by Form PE-25, Authorization for Release of Student Records.

    The form must be mailed to the following address:
    Kentucky Commission on Proprietary Education
    500 Mero Street, 4th Floor
    Frankfort, Kentucky 40601

    Look for forms at http://www.kcpe.ky.gov/

    Cancellation/Refund Policy

    As required by Title 92 Chapter 41: Private Postsecondary Career Schools, the below Policy supersedes the Appraisal Institute's General Cancellation/Refund Policy for all Nebraska residents.

    • If cancellation occurs within seventy-two (72) hours of enrollment/registration, all monies paid shall be refunded.
    • If cancellation occurs after seventy-two (72) hours of enrollment/registration, but before classes begin or distance education materials are delivered, a refund shall be made of all tuition monies paid minus a $50 cancellation fee.
    • If cancellation occurs after classroom/synchronous classes have begun, no refund will be provided unless a student replacement is provided.
    • If cancellation occurs after asynchronous distance education classes have begun or materials have been delivered, the Appraisal Institute's general policy for Asynchronous/On-Demand courses is applicable.
    • A full refund will be provided for students whose contracted educational services are denied as a result of intentional deception, or misrepresentation of facts, or the use of advertising, which is known to be false, inaccurate, or misleading.
    • All refunds due will be provided within sixty (60) days following cancellation of enrollment / registration for a class.
    Complaint Contact Information

    If a student's concerns or complaint is not satisfactorily resolved by the Appraisal Institute (contact us), the student may contact the Private Postsecondary Career School Director at the Nebraska Department of Education at P.O. Box 94987, Lincoln, NE 68509-4987, https://www.education.ne.gov/ppcs/contact-us/.